Privacy policy

Privacy protection disclaimer

Renpack practices the principles set by the South African Protection of Personal Information Act (POPI) to protect your data from security breaches, unsolicited communication, theft, and discrimination. Please view our full privacy policy below.

PRIVATE INFORMATION (PRIVACY) POLICY

Renpack, including (without limitation) our website and other interactive properties through which the services and communications are delivered (collectively, the “Service”) are owned, operated and distributed by Renpack (referred to in this Privacy Policy as “Renpack” or “we” and through similar words such as “us,” “our,” etc.). This Privacy Policy outlines the personal information that may collect, how Renpack uses and safeguards that information, and with whom we may share it.

Renpack encourages our customers, visitors, business associates, and other interested parties to read this Privacy Policy, which applies to all users. By using our Service or submitting personal information to Renpack by any other means, you acknowledge that you understand and agree to be bound by this Privacy Policy, and agree that Renpack may collect, process, transfer, use, and disclose your personal information as described in this Policy.

Furthermore, by accessing any part of the Service, you are agreeing to the terms and conditions of our commercial and sales business activities (the “Terms of Service”). Importantly, if you do not agree with any part of this Privacy Policy and/or our terms of service, then you are reminded to consider not using any of the said Services.

Personal information Renpack collects about you

Fuavrthermore, by accessing any part of the Service, you are agreeing to the terms and conditions of our commercial and sales business activities (the “Terms of Service”). Importantly, if you do not agree with any part of this Privacy Policy and/or our terms of service, then you are reminded to consider not using any of the said Services.

The personal information that we collect directly from those registering (opting-in) for the Service includes the following categories:

Name and contact information (e.g. address; phone number; email, fax);
Billing Information (e.g., credit card, bank account, billing contact information)
Order Information (e.g, current order/purchase information, purchase history, shipping details).
Travel Information (e.g, booking numbers, passport information, flight numbers, travel details)
Company/employer information
Geographic or location information
Information contained in posts you may see on the public forums and interactive features of the Service.
Other information that may be exchanged in the course of engaging with the Service. You will be aware of any subsequently collected information because it will come directly from you.

Collection of User Generated Content by Renpack

We may invite you to post content on the Service, including your comments and any other information that you would like to be available on the Service, which may become public (“User Generated Content”). If you post User Generated Content, all of the information that you post will be available to authorized personnel of Renpack.

You expressly acknowledge and agree that we may access in real-time, record, and store archives of any User Generated Content on our servers to make use of them in connection with the Service. If you submit a review, recommendation, endorsement, or other User Generated Content through the Service, or through other websites including Facebook, Instagram, Google, LinkedIn, and other similar channels, we may share that review, recommendation, endorsement, or content publicly on the Service.

Sources of personal information collected by Renpack

When providing personal information to Renpack as described in this Policy, that personal information is collected directly from you, and you will know the precise personal information being collected by us. Renpack does not collect personal information from any other sources, except where it may automatically be collected as described in the section titled “Cookies, Device Data, and how it is used, if the information in that section is considered personal information.

Renpack’s purpose to collect your personal information

Subject to the terms of this Privacy Policy, Renpack uses the above-described categories of personal information in several ways. Unless otherwise stated specifically, the above information may be used for any of the following purposes:

to administer the Service to you;
to respond to your requests;
to distribute communications relevant to your use of the Service, such as system updates or information about your use of the Service;
as may be necessary to support the operation of the Service, such as for billing, account maintenance, and record-keeping purposes;
We will send you Renpack solicitations, product announcements, and other relevant information that we believe may be of interest to you. Please note that you may “opt out” of receiving the said marketing materials.
In other manners, after subsequent notice is provided to you and/or your consent is obtained, if necessary.

Sharing your Personal Information with Third Parties

If you agree to this in writing, we may provide any of the described categories of personal information to Renpack employees, consultants, affiliates, or other businesses or persons for the purpose of processing such information on our behalf in order to provide the Service to you. In such circumstances, we require that these parties agree to protect the confidentiality of such information consistent with the terms of this Privacy Policy.

We will not share your personal information with other third-party companies for their commercial or marketing use without your consent, except as part of a specific program or feature that you can opt out of.

In addition, we may release personal information: (i) to the extent we have a good-faith belief that such action is necessary to comply with any applicable law; (ii) to enforce any provision of the Terms of Service, protect ourselves against any liability, defend ourselves against any claims, protect the rights, property and personal safety of any user, or protect the public welfare; (iii) when disclosure is required to maintain the security and integrity of the Service, or to protect any user’s security or the security of other persons, consistent with applicable laws (iv) to respond to a court order, subpoena, search warrant, or other legal process, to the extent permitted and as restricted by law; or (v) in the event that we go through a business transition.

Direct Marketing Communications

We may communicate with you using email, SMS, and other channels (sometimes through automated means) as part of our effort to market our products or services, administer or improve our products or services, or for other reasons stated in this Privacy Policy. You have an opportunity to withdraw consent to receive such direct marketing communications, as permitted by law.

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt out by using the UNSUBSCRIBE link in any email communication you may have received. Further, you may express your communication preferences by noting your preferences at the time of registering for your preferred newsletter from info@rennow.co.za

Please note that you may continue to receive non-marketing communications as may be required to maintain your relationship with Renpack.

In addition to the communication described here, you may receive third-party marketing communications from providers we have engaged to market or promote our products and services. These third-party providers may be using communications lists they have acquired on their own, and you may have opted in to those lists through other channels. If you no longer wish to receive emails, SMSs, or other communications from such third parties, you may need to contact that third party directly.

Retention of Data

Renpack will retain your personal information only for as long as is necessary for the purposes set out in this Policy. We will retain and use personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with POPIA and other applicable laws), resolve disputes, and enforce our legal agreements and policies.

Renpack will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Sites and/or Portals, or we are legally obligated to retain this data for longer periods.

Cookies, Device Data, and How it is Used

When you use our Service, we may record unique identifiers associated with your device (such as the device ID and IP address), your activity within the Service, and your network location. Renpack uses aggregated information (such as anonymous user usage information, cookies, IP addresses, browser type, Google analytics/information, etc.) to improve the quality and design of the Service and to create new features, promotions, functionality, and services by storing, tracking, and analyzing User preferences and trends. Specifically, we may automatically collect the following information about your use of Service through cookies, web beacons, and other technologies. For more details, please view our cookie policy in the next tab.

domain name
browser type and operating system
web pages you view
links you click
IP address
the length of time you visit the Sites, Portals, and/or Services
the referring URL or the webpage that led you to the Sites

We may also collect information regarding application-level events, such as crashes, and associate that temporarily with your account to provide customer service. In some circumstances, we may combine this information with personal information collected from you (and third-party service providers may do so on our behalf).

In addition, we may use “cookies,” clear gifs, and log file information that help us determine the type of content and pages to which you link, the length of time you spend at any particular area of the Service, and the portion of the Service you choose to use. A cookie is a small text file that is sent by a website to your computer or mobile device, where it is stored by your web browser.

A cookie contains limited information, usually a unique identifier and the name of the site. Your browser has options to accept, reject, or provide you with notice when a cookie is sent. Our cookies can only be read by Renpack; they do not execute any code or virus, and they do not contain any personal information.

Cookies allow Renpack to serve you better and more efficiently, and to personalize your experience with the Service. We may use cookies for many purposes, including (without limitation) to save your password so you don’t have to re-enter it each time you visit the Service, and to deliver content (which may include third-party advertisements) specific to your interests.

We may use third-party service providers to help us analyze certain online activities. For example, these service providers may help us measure the performance of our online campaigns or analyze visitor activity on the Service. We may permit these service providers to use cookies and other technologies to perform these services for Renpack. We do not share any personal information about our customers with these third-party service providers, and these service providers do not collect such personal information on our behalf. Our third-party service providers are required to comply fully with this Privacy Policy.

South African Privacy Rights

If you are a South African resident, South African law may provide you with certain rights with regard to your personal information under the Protection of Personal Information Act (“POPIA”) and Promotion of Access to Information Act (“PAIA”) as well as the Consumer Protection Act.

Throughout this Privacy Policy, you will find information required by POPIA regarding the categories of personal information collected from you; the purposes for which we use personal information, and the categories of third parties your data may be shared with. This information is current as of the date of the Policy and is applicable in the 12 months preceding the effective date of the Policy.

As a South African resident, the POPIA and PAIA provide you the ability to make inquiries regarding your personal information. Specifically, the degree to which the information is not already provided in this Privacy Policy, you have the right to request disclosure or take action on your personal information, including:

If your personal information is collected by us.
The specific pieces of personal information collected about you.
The ability to correct or delete certain personal information collected about you.
The ability to delete all the personal information collected about you, subject to certain exceptions.
To opt-in or opt-out of direct marketing to you.
To object to the processing of your personal information, or
Appeal any rejection of access to your personal information

You may submit a request regarding your rights under POPIA or PAIA by submitting a request through the following form www.Renpack.co.za/privacy policy

If we receive a POPIA request from you, we will first make a determination regarding the applicability of the law, and we will then take steps to verify your identity prior to responding. The steps to verify your identity may vary based on our relationship with you, but, at a minimum, it will take the form of confirming and matching the information submitted in the request with information already held by Renpack and/or contacting you through previously used channels to confirm that you submitted the request (i.e. confirming identity through contact information that we have on file, and/or the contact information submitted to make the request).

Renpack does not knowingly collect or process special personal information such as your religious or philosophical beliefs, race or ethnic origins, trade union memberships, political persuasion, health or sex life, or your criminal behaviour or biometric information.

If you have a comment, question, or complaint about how we are processing your personal information, we hope that you contact us at corpaffairs@Renpack.co.za in order to allow us to resolve the matter. In addition, if you are located in the Republic of South Africa, you may submit a complaint regarding the processing of your personal information to the Information Regulator at the following link: https://renpac.co.za/contact-us/

Third Party Advertisers

We may allow other companies, called third-party (suppliers) ad servers or ad networks, to serve advertisements within the Service. These third-party ad servers or ad networks use technology to send, directly to your device, the advertisements and links that appear on the Service. They automatically receive your device ID and IP address when this happens.

They may also use other technologies (such as cookies, JavaScript, or Web Beacons) to measure the effectiveness of their advertisements and to personalize the advertising content you see. You should consult the respective privacy policies of these third-party ad servers or ad networks for more information on their practices and for instructions on how to opt out of certain practices. This Privacy Policy does not apply to them, and we cannot control their activities.

Information Storage and Security

We employ industry-standard and/or generally accepted security measures designed to secure the integrity and confidentiality of all information submitted through the Service. However, the security of information transmitted through the internet or via a mobile device can never be guaranteed. We are not responsible for any interception or interruption of any communications through the internet or for changes to or losses of data.

Users of the Service are responsible for maintaining the security of any password, user ID, or other form of authentication involved in obtaining access to password-protected or secure areas of the Service. In order to protect you and your information, we may suspend your use of any of the Service, without notice, pending an investigation, if any breach of security is suspected.

External Links

The Service may contain links to other websites maintained by third parties. Please be aware that we exercise no control over linked sites, and Renpack is not responsible for the privacy practices or the content of such sites. Each linked site maintains its own independent privacy and data collection policies and procedures, and you are encouraged to view the privacy policies of these other sites before providing any personal information.

You hereby acknowledge and agree that Renpack is not responsible for the privacy practices, data collection policies and procedures, or the content of such third-party sites, and you hereby release Renpack from any and all claims arising out of or related to the privacy practices, data collection policies and procedures, and/or the content of such third-party sites.

Children’s Privacy

The Service is not intended for children under the age of 18, and Renpack does not knowingly collect the personal information of children under the age of 18.

Changes to this Privacy Policy

Renpack reserves the right to modify this Privacy Policy from time to time in order that it accurately reflects the regulatory environment and our data collection principles. When material changes are made to this Privacy Policy, Renpack will post the revised Policy on our website. This Privacy Policy was last modified as of 06 August 2025.

COOKIE POLICY

The purpose of this policy is to describe what cookies are, what we use them for, and how you can manage them during your visit to or use of our website.

What are ‘cookies’?

We use the following types of cookies on our website:

Necessary: Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
Site analytics cookies: These cookies track our website’s performance and your interaction with it. We use them to know how best to improve our website or services.
Functional cookies: These are cookies that remember who you are as a user of our website. We use them to remember any preferences you may have selected on our website, like saving your username and password or settings.
Advertising: Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

Our cookies

You can see the cookies we use in the following table:

Cookie type	Cookie Function
Essential	Allows our website to perform its essential functions. Without these cookies, some parts of our websites would stop working.
Analytics	Google Analytics. The cookie is used to monitor how our website is performing, and how you interact with it. We use them to understand how to improve our website and services.
Functional	Remembers who you are as a user of our website. We use them to remember any preferences you may have selected on our website, like saving your username and password or settings.
Necessary	We use Google reCAPTCHA, which sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis.
Advertising – LinkedIn	This cookie is a browser ID cookie set by LinkedIn Share Buttons and ad tags.

CONTACTING US

If you have any questions or comments about this Privacy Policy or the Service provided by Renpack, please contact the Deputy Information Officer at info@rennow.co.za Or fill out and submit the form below:

Head office: 6 Venda St, Sebenza, Edenvale, 1609

Phone: +27 11 057 6004