Terms and conditions
Renow Trading (Pty) Ltd (Trading As Renpac) Online Store Terms & Conditions
Effective Date: August 2025
Location: Edenvale, Johannesburg, South Africa
Company Registration: Rennow Trading (Pty) Ltd, Reg No. 2013/189805/07
Vat No.: 4070292083
Website: https://renpac.co.za/
Terminology
General Provisions:
The Above Timeframes Are Estimates Only. While Renpac Undertakes To Adhere To Them Wherever Reasonably Possible, They Are Dependent On Operational Capacity, Supplier Availability, And Seasonal Demand.
– Reasonable Delays Within These Ranges Shall Not Constitute A Breach Of Contract By Renpac.
These Terms And Conditions Supersede Any Previous Terms And Conditions Distributed In Any Form. Renpac, Hereinafter Referred To As “Renpac”, Reserves The Right To Change Any Rates And Any Of The Terms And Conditions At Any Time And Without Prior Notice. The Following Terms And Conditions Of Service Apply To All Products And Services Provided By Renpac. All Work Is Carried Out By Renpac On The Understanding That The Customer Has Agreed To Renpac’S Terms And Conditions. Copyright Is Retained By Renpac On All Design /Artwork/ Stereos/ Dies Work Including Words, Pictures, Ideas, Visuals And Illustrations Unless Specifically Released In Writing And After All Costs Have Been Settled. If A Choice Of Design /Artwork/ Stereos/ Dies Is Presented, Only One Solution Is Deemed To Be Given By Renpac As Fulfilling The Contract. All Other Designs /Artwork/ Stereos/ Dies Remain The Property Of Renpac, Unless Agreed In Writing That This Arrangement Has Been Changed.
Terms & Conditions
Conduct
The Consumer Protection Act (Cpa) 68 Of 2008:
The Electronic Communications And Transactions (Ect) Act 25 Of 2002:
The Protection Of Personal Information Act (Popia) 4 Of 2013:
This Act Governs The Lawful Collection, Processing, Storage, And Sharing Of Personal Information. Renpac Collects And Processes Personal Data Strictly In Accordance With Popia And, Where Applicable, The Eu General Data Protection Regulation (Gdpr). Renpac Ensures That Adequate Security Safeguards Are Implemented To Protect Customer Data, And Personal Information Will Not Be Shared With Third Parties Without Lawful Justification Or Consent.
By Engaging With Renpac, You, The Customer, Acknowledge That All Transactions And Interactions Are Subject To The Cpa, Ecta, And Popia, And That These Terms Shall Be Construed And Enforced In Accordance With These Acts To The Fullest Extent Permissible Under South African Law.
Ownership
Copyright
Disclaimer
All information on this website is provided on an “as is” basis and is for general information purposes only. To the fullest extent permitted by law, Renpac:
Excludes all representations and warranties relating to this website’s and their content or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and Excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
Renpac attempts to be as accurate as possible when describing our products however, to the extent permitted by applicable law, we do not warrant that any product descriptions, colours or other content available at are accurate, complete, reliable, current, or error-free.
Indemnification
Rules Of Conduct
Multiple Accounts & Loyalty Program
Single Account Requirement:
No Loyalty Program Exists At Present:
Future Introduction
Customer Acknowledgement:
Termination
Changes To The Terms & Conditions
Typographical Errors
Privacy Policy & Popia Compliance
General Commitment:
Collection Of Information:
Use Of Information:
Data Sharing & Third Parties:
Security Safeguards:
Data Retention:
Customer Rights:
Cookies & Online Tracking:
Consent:
The Collection Of Personally Identifiable Information:
Renpac may electronically collect, store and use personally identifiable information such as your:
Name
Surname
Birth Date
Age
Gender
Postal Address
Email Address
Phone Number
Fax Number
Non-personal browsing habits
Click patterns
Internal Record Keeping
Etc.
The Purpose For The Collection, Storage And Use Of Personal Information:
Renpac collects stores and uses the above mentioned information for the purposes for which you give it to us and other purposes from which you do not choose to opt-out, any of which may include the following:
To greet the user when he/she accesses the website.
To inform the user of facts relating to his/her access and use.
To inform the user about competitions and special offers.
To track browsing habits and click-patterns
To fulfill your order for goods or services
To ensure that the goods are received by the user.
To provide you with information on events, products and services, or other news
To solicit new members
To conduct surveys and polls
To develop and improve our services and activities
The Sharing Of Personal Information And Other Data With Third Parties:
Cookies
Security Policy
Hostinger Security:
24/7 Server Monitoring And Intrusion Detection.
– Firewalls, Malware Protection, And Consistent Server Hardening.
– Dedicated Internal Security Team Conducting Vulnerability Scans And Penetration Tests.
– Compliance With Iso/Iec 27001:2017 Global Information Security Standard.
– Database Encryption, Regular Os Patching, Static Code Scanning, And Secure Backups.
– Responsible Disclosure Program, Owasp Secure Coding Standards, And Two-Factor Authentication (2Fa).
Ozow Payment Security:
Pci-Dss Level 1 Certification.
– Licensed By The Payments Association Of South Africa (Pasa) As A Systems Operator And Third-Party Payment Provider.
– End-To-End Data Encryption Ensuring Confidentiality Of All Customer Banking Details.
– Two-Factor Authentication (2Fa) Required For All Payment Authorisations.
– Fully Compliant With Popia And Gdpr Data Protection Standards.
– Independent Security Testing And Continuous Monitoring Of Payment Infrastructure.
Together, Hostinger And Ozow Provide Industry-Leading Security That Safeguards Renpac’S Website And Transactions, Ensuring That Customers’ Personal And Financial Data Remain Secure At All Times.
How we keep your business secure:
Our Security Protocols Are Robust.
PCI-DSS Level 1 Compliant
All your customers’ credit card payments are done in our secure environment.
Secure servers
Our website, payments page and help site are hosted on secure servers, safeguarding against phishing attacks.
3D Secure
This Extra Layer Of Security Is Used For All Online Transactions Using A Credit Card.
BIN/IIN Validation
Checks the card-issuing bank locations and merchants can choose to enable/disable payments from certain countries.
Fraud Reviews
All suspicious transactions are manually reviewed by our support team at Ozow.
Payment Gateway Policy
Renpac Uses Ozow As Its Secure Payment Gateway. All Online Transactions Will Be Processed Through Ozow To Ensure Safety, Encryption, And Instant Payment Verification. Ozow Complies With The Highest Security Standards And Processes Payments On Our Behalf In Accordance With Their Own Privacy And Security Policies (Https://Www.Ozow.Com/).
Credit Card Fraud & Electronic Transfers
Customer Responsibility:
Limited Liability:
Renpac Processes Payments Exclusively Through Ozow, A Pci-Dss Level 1 Certified Payment Gateway Licensed By Pasa. Renpac Itself Does Not Store Or Process Credit Card Details.
– Any Claim Of Fraudulent Activity Must Be Reported Immediately To The Customer’S Issuing Bank. Renpac Will Provide Reasonable Assistance In Investigating Such Claims, But Liability Rests With The Customer’S Bank And/Or Card Issuer.
Eft Payments:
– For Electronic Funds Transfers (Eft), Customers Must Ensure Payment Is Made Into Renpac’S Designated Bank Account As Communicated In Writing On Invoices.
– Renpac Accepts No Responsibility For Payments Made Into Incorrect Accounts Due To Customer Error Or Fraudulent Interception Of Payment Instructions.
Fraud Monitoring:
– Ozow Employs Advanced Fraud Monitoring Systems Including 3D Secure, Geo-Ip Tracking, Bin/Iin Validation, And Manual Fraud Reviews Of Suspicious Transactions.
– These Safeguards Ensure Compliance With International Security Standards, But Ultimate Responsibility For Safe Use Of Payment Details Lies With The Customer.
This Clause Protects Renpac From Liability For Unauthorised Use Of Payment Credentials, While Ensuring Compliance With Applicable Law And Payment Industry Standards.
Shipping & Delivery Policy
Renpac Fulfils All Deliveries Using Its In-House Delivery Team; No Third-Party Courier Services Are Used For Local Deliveries. Delivery Requests Beyond 60Km From Edenvale Are Handled By Special Quotation Only. Deliveries To Multistory Buildings Without Lift Access Attract A Surcharge Of R40 Per Floor. Deliveries Requested On Weekends Or Public Holidays (Gauteng Only) Attract A Surcharge Of R300. Delivery Fee Tiers Are As Follows:
– 0–15 Km: Free On Orders Above R800 / R99 If Below
– 16–30 Km: Free On Orders Above R1600 / R199 If Below
– 31–45 Km: Free On Orders Above R2400 / R299 If Below
– 46–60 Km: Free On Orders Above R3200 / R399 If Below
– Over 60 Km: Contact Renpac For A Custom Delivery Quote.
Copy of ID book or driver’s licence required
Payment will be required upfront to confirm the booking.
Product Availability:
Lead Time Is Dependent On Stock Availability. Should We Have Stock Available, Orders Will Be Dispatched The Same Day Provided Payment Is Validated/Received Before 14:00 Hours. Should The Product Not Be In Stock Please Allow A 10 Working Days Plus Freight Transit Time. This Will Allow For Manufacturing And Delivery To Our Warehouse. Every Effort Is Made To Effect Shipment Of Your Order Timeously However Unforeseen Circumstances May Cause Delays. Should We Be Faced With Such An Occurrence Renpac Will Contact You Via Email And Provide A Revised Shipping Schedule.
Timeframes:
Standard Deliveries Are Generally Completed Within 1–5 Working Days, Subject To Product Availability And Manufacturing Lead Times.
When You Click To Make A Purchase With Us Legal Obligations Arise And Your Right To Refund Of Monies Charged To Your Credit Card Or Paid In Any Other Way Agreed By Us, Are Limited By Our Terms & Conditions. You Must Not Make Any Purchase Through This Site Unless You Understand And Agree To All Our Terms And Conditions. Once Payment Is Made For The Purchase, It Is Deemed That You Have Read And Understood The Terms And Conditions For Such Purchase. If You Have Any Queries Please Contact Us Before Making Any Purchase For Any Service Through This Website.
A Cancellation Can Only Be Confirmed If We Are Advised In Writing At .
For Cancellations Received One Week to 2 days Prior To Delivery: 0% Cancellation Fee Will Apply.
For Cancellations Received Within 24 Hours To Delivery: 50% Cancellation Fee Will Apply.
For Cancellations on special ordered stock, manufactured to your specifications 100% Cancellation Fee Will Apply. Unless the order is cancelled before production starts, or otherwise agreed upon.
Hours Notice Is Required For All Deliveries And Collections. Please Note That Orders For Delivery Or Collection Placed After 4 Pm Will Be Delivered Within 48 Hours. All Orders Placed After 4 Pm On Fridays Will Be Delivered On The Following Tuesday. Weekend Deliveries Are Only Available With Prior Arrangement And Have A R300 Surcharge. If You Would Like A Faster Turnaround, Again Please Call: 011 057 6004 / 061 514 8053
Undeliverable Packages:
Order Processing:
Refunds/Returns Policy:
Online Store Terms:
By Agreeing To These Terms Of Service, You Represent That You Are At Least The Age Of Majority In Your State Or Province Of Residence, Or That You Are The Age Of Majority In Your State Or Province Of Residence And You Have Given Us Your Consent To Allow Any Of Your Minor Dependents To Use This Site.
You May Not Use Our Products For Any Illegal Or Unauthorized Purpose Nor May You, In The Use Of The Service, Violate Any Laws In Your Jurisdiction (Including But Not Limited To Copyright Laws).
You Must Not Transmit Any Worms Or Viruses Or Any Code Of A Destructive Nature.
A Breach Or Violation Of Any Of The Terms Will Result In An Immediate Termination Of Your Services.
PRODUCTS OR SERVICES
Certain Products Or Services May Be Available Exclusively Online Through The Website. These Products Or Services May Have Limited Quantities And Are Subject To Return Or Exchange Only According To Our Return Policy.
We Have Made Every Effort To Display As Accurately As Possible The Colors And Images Of Our Products That Appear At The Store. We Cannot Guarantee That Your Computer Monitor’S Display Of Any Color Will Be Accurate.
We Reserve The Right, But Are Not Obligated, To Limit The Sales Of Our Products Or Services To Any Person, Geographic Region Or Jurisdiction. We May Exercise This Right On A Case-By-Case Basis. We Reserve The Right To Limit The Quantities Of Any Products Or Services That We Offer. All Descriptions Of Products Or Product Pricing Are Subject To Change At Any Time Without Notice, At The Sole Discretion Of Us. We Reserve The Right To Discontinue Any Product At Any Time. Any Offer For Any Product Or Service Made On This Site Is Void Where Prohibited.
We Do Not Warrant That The Quality Of Any Products, Services, Information, Or Other Material Purchased Or Obtained By You Will Meet Your Expectations, Or That Any Errors In The Service Will Be Corrected.
Accuracy Of Billing And Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
THIRD-PARTY LINKS & DONATIONS
Beth-Haran Ministries NPC (Reg. No. K2020204069)
Renpac is committed to supporting Beth-Haran Ministries NPC, a duly registered non-profit company (NPC) based in Parkrand, Boksburg, South Africa, whose mission is to build an inclusive place of worship and serve the community through charitable initiatives.
Fundraising Purpose:
– Donations collected via the Renpac website are specifically directed towards the construction of a church building and related community outreach activities at Beth-Haran Ministries, 7 Cecilia Road, Parkrand, Boksburg, 1459.
– Funds are transferred securely through Ozow, our licensed payment partner, or via direct EFT into Renpac’s designated trust account for remittance to Beth-Haran Ministries.
Legal Standing:
-Beth Haran Ministries NPC is an independent non-profit company in good standing under South African law.
– Renpac does not retain any portion of donations for profit; all monies are collected on behalf of and remitted directly to the NPC.
Transparency & Records:
– Donors may request written confirmation of Beth-Haran Ministries’ registration documents and Renpac’s partnership agreement at any time.
– Financial records of donations will be maintained in accordance with the Companies Act, the Nonprofit Organisations Act, and the Consumer Protection Act, ensuring transparency and accountability.
Liability:
– Renpac acts solely as a facilitating agent for donations and does not assume liability for the use of funds once transferred to Beth-Haran Ministries NPC.
– Beth-Haran Ministries bears full responsibility for the application of donations in accordance with its non-profit mandate and stated objectives.
Protection of Donors:
– All donations are processed through secure channels (Ozow EFT or direct EFT).
– Renpac complies with POPIA, ensuring donor information remains confidential and used solely for purposes of processing donations or issuing proof of payment.
In An Attempt To Provide Increased Value To Our Users, We May Provide Links To Other Websites Or Resources. You Acknowledge And Agree That We Are Not Responsible For The Availability Of Such External Sites Or Resources, And Do Not Endorse And Are Not Responsible Or Liable, Directly Or Indirectly, For The Privacy Practices Or The Content (Including Misrepresentative Or Defamatory Content) Of Such Websites, Including (Without Limitation) Any Advertising, Products Or Other Materials Or Services On Or Available From Such Websites Or Resources, Nor For Any Damage, Loss Or Offence Caused Or Alleged To Be Caused By, Or In Connection With, The Use Of Or Reliance On Any Such Content, Goods Or Services Available On Such External Sites Or Resources.
Electronic Communications
By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.
User Comments, Feedback And Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation
To maintain any comments in confidence
To pay compensation for any comments; or
To respond to any comments.
We May, But Have No Obligation To, Monitor, Edit Or Remove Content That We Determine In Our Sole Discretion Are Unlawful, Offensive, Threatening, Libelous, Defamatory, Pornographic, Obscene Or Otherwise Objectionable Or Violates Any Party’S Intellectual Property Or These Terms Of Service.
You Agree That Your Comments Will Not Violate Any Right Of Any Third-Party, Including Copyright, Trademark, Privacy, Personality Or Other Personal Or Proprietary Right. You Further Agree That Your Comments Will Not Contain Libelous Or Otherwise Unlawful, Abusive Or Obscene Material, Or Contain Any Computer Virus Or Other Malware That Could In Any Way Affect The Operation Of The Service Or Any Related Website. You May Not Use A False E-Mail Address, Pretend To Be Someone Other Than Yourself, Or Otherwise Mislead Us Or Third-Parties As To The Origin Of Any Comments. You Are Solely Responsible For Any Comments You Make And Their Accuracy. We Take No Responsibility And Assume No Liability For Any Comments Posted By You Or Any Third-Party.
Designing And Branding
(The Customer) Responsibilities
To prepare a clear brief for a required project or task.
To work together on the details of the specification of the project or task.
To inform Renpac of any factors that will interrupt the project or task.
To appoint one sign-off person at The Customer who will be able to devote adequate time across the whole project and whose agreement will be binding.
To agree on any subject matter with experts from the company who will need to be involved and ensure that they offer adequate time in accordance with the project timeline.
Keep within the turnaround time agreement (ETA), or accept revised time, cost and quality penalties.
To agree that any changes made after deadlines dates or sign-off will incur time, cost and quality penalties.
The Customer shall be solely responsible for providing Renpac with all necessary information in connection with its goods/ services; the market and generally, Renpac shall not be responsible for any shortcomings in such information.
Project Acceptance & Confirmation
At The Time Of Proposal, Renpac Will Provide The Customer With A Formal Quotation. The Terms And Conditions Can Be Read On Renpac’S Website. A Copy Of The Written Quotation And Contract Is To Be Signed And Dated By The Customer To Indicate Acceptance And Should Be Returned To Renpac. No Work On A Project Will Commence Until Either Document Has Been Received By Renpac.
Quotations
The Customer Shall Be Responsible For Any Increases In Renpac’S Costs As A Result Of Any Changes To Such Job Parameters Or Other Material Made By The Customer Either Directly Or Indirectly After The Date Of Any Quotations Given By Renpac, And For Any Increase In Costs By Way Of Overtime Charges If The Time And Date For Completing A Project Is Brought Forward By The Customer Either Directly Or Indirectly. Quotations Are Valid For A Period Of Thirty (30 Days) From The Date Of Quotation.
All Quotes And Prices Are Provided E&Oe And Are Subject To Change Without Prior Notice Even Though We Try To Stick In Or Below The Actual Quoted Prices As Far As Humanly Possible. In A Lot Of Cases It Is Only Possible To Provide Estimations To Time Required And Therefore Cost Of A Project So Please Bear That In Mind. Delivery / Travel Charges May Apply In Some Cases That Are Not Expressly Listed And These Charges Depend On Stock Location, Delivery Location, Delivery Time Frames Etc. The Customer Accepts That It Is Their Responsibility To Obtain These Delivery Charges In Writing Prior To Delivery Commencing. Only Written (Electronic Or Otherwise) Quotes Can Be Seen As “Valid” Offers And This Validity Period Is Only For 30 Days From The Day The Quote Was Generated, If A Quote Has No Date Indicated, The Date The Original Document Was Created Will Be Taken As The Date The Quote Was Generated.
All Quotes Are Subject To Our Invoice And Payment Terms And Conditions. Only Written (Electronic Or Otherwise) Confirmation Of Quotes Will Be Accepted As A Valid Offer To Purchase. It Is Also Accepted By The Customer That All Quotes Need Amendment During Big Project Cycles And It Is Their Responsibility To Obtain Such Updated Quotes In Writing As Such A Project Commences. Any Additions To The Original Quote Agreed Upon Verbally Or In Writing Between Us And The Customer Will Be Seen As Valid And Accepted Based On The Initial Acceptance Of The Quote / Estimate By The Customer.
Prices on our website are kept up to date as much as possible but errors can creep in from time to time, any prices will be verified by us to you prior to any costs being incurred, if not then the price on the website or the actual price if it is lower will be used for invoicing until the error has been rectified.
The customer accepts that any images of any product supplied might not be accurate, similarly it is sometimes cumbersome or impossible to list all the features of a product or service on our website, it is the customers responsibility to make sure a product or service will suit their requirement. We will however ALWAYS do everything in our power to make sure you are consulted and guided properly (if possible) before supplying a service or product and thereby make sure that it meets your needs 100% – if not more!
Manufacturing Variance Policy
Renpac’S Manufacturing Processes Are Subject To Standard Industry Tolerances, Particularly In Respect Of Plastic Products, Which Are Manufactured Using Heat, Extrusion, And Related Methods. Plastics Are Highly Versatile Materials, And Despite Renpac’S Best Efforts And Stringent Quality Controls, Dimensional Variations May Occur As An Unavoidable Consequence Of The Process. The Customer Acknowledges And Agrees As Follows:
Dimensional Tolerances:
– A Tolerance Of Up To Ten Percent (10%) Shall Apply To All Manufactured Products In Respect Of Width, Length, Height, And Microns (Thickness).
– Renpac Will Exercise All Reasonable Skill, Care, And Industry Best Practices To Achieve Accurate Specifications. However, Due To The Nature Of Plastic Production And The Influence Of Heat And Extrusion, Such Tolerances Must Be Accepted And Are Legally Recognised As Commercially Reasonable.
Overruns:
– Renpac Reserves The Right To Supply Up To 10% More Than The Ordered Quantity Where Unavoidable Due To Production Processes.
– The Customer Shall Be Liable For Payment Of All Overruns At The Agreed Unit Price.
Underruns:
– Renpac Reserves The Right To Supply Up To 10% Less Than The Ordered Quantity Where Unavoidable Due To Production Processes.
– In Such Cases, The Customer Will Be Credited Or Refunded For The Shortfall Proportionately To The Agreed Unit Price.
Acceptance Of Variance:
– The Customer Accepts That Dimensional Variances (Width, Length, Height, Microns) And Quantity Variances Within The ±10% Tolerance Do Not Constitute A Breach Of Contract.
– Variances Within The Stated Tolerance Shall Be Deemed Full And Proper Performance Of Renpac’S Obligations Under The Order.
This Clause Reflects Accepted Industry Standards, Ensures Fairness In Allocating Risk, And Protects Renpac Against Liability For Natural And Unavoidable Variations Inherent In Plastic Manufacturing.
Manufacturing Lead Times
Standard Lead Time:
Peak Season:
Printed Stock:
– For Printed Stock, Production Lead Times May Range From Twenty (20) To Forty (40) Working Days, Subject To The Availability Of Final Approved Artwork, Stereos, Dies, And Any Other Required Materials.
Product Branding Disclaimer:
– For Printed Stock, Production Lead Times May Range From Twenty (20) To Forty (40) Working Days, Subject To The Availability Of Final Approved Artwork, Stereos, Dies, And Any Other Required Materials.
All branding visible on product images is intended solely for brand awareness. All items sold via Renpac’s online store are supplied as non-branded stock by default. Customers may not hold Renpac liable for receiving unbranded products if they assumed the product would include Renpac design or logo. Custom branding is only done on special request.
Renpac Is Vat-Registered. All Prices Displayed On The Online Store Are Vat-Inclusive. Quotations Provided To Customers Will Clearly State That The Quoted Amounts Are Exclusive Of Vat, With The Applicable Vat Component Added And Reflected On The Final Invoice. Prices On The Online Store Are Inclusive Of Vat.
In the event that the ZAR/ $ exchange rate changes in the time after quote, but during production, we at Renpac cannot be held responsible for these changes in fees. We will do our best to be accurate, but in the event that it is outside our control, we cannot be held responsible.
Design Charges And Payment
The Total Cost Does Not Include Value Added Tax. Charges For Design /Artwork/ Stereos/ Dies Services To Be Provided By Renpac, Will Be Set Out In The Written Estimate That Is Provided To The Customer. At The Time Of The Customer’S Signed Acceptance Of This Quotation, Indicating Acceptance Of The Terms & Conditions, A Deposit Of 70% Of The Quoted Fee Will Become Immediately Due. Work On The Project Will Not Commence Until Renpac Has Received This Amount. Should The Project Be Delayed Or Stand Still By The Customer Without Any Progress For 30 (Thirty) Working Days From The Date Of Last Proof Supplied By Renpac, A Milestone Payment Of 15% Will Be Required. Any Changes Performed After Artwork Approval Will Result In An Additional Revised Estimate Being Submitted To The Customer I.E. Customer’S Corrections, Faulty Material Charges Will Be Billed In Addition Unless Specifically Included In The Quotation. Expenses Such As Photography And Prints, Reproduction And Printing, Bulk Postage, Photostock Images, Advertising And Advertorial Costs, Font Files, Ci Manuals, Translations, Travel Outside Of Sa, Packaging Supplier Consultations, If Not Stated In The Quotation Are Not Included In The Fees And Will Be Billed For Accordingly. At All Times, All Quotations Will Be Supplied For Approval To The Customer By Renpac. Should The Customer Exceed The Estimated Hours, The Normal Agency Hourly Rate Of R650 Per Hour Shall Apply. Renpac Shall At All Times Advise The Customer On Excess Hours And When This Applies. Publication And/Or Release Of Work Done By Renpac On Behalf Of The Customer, May Not Take Place Before Cleared Funds Have Been Received. All Queries Regarding Invoices Should Be Brought To The Attention Of Renpac Within 7 Days Of Receipt Of Invoice.
Supply Of Design Elements And Data
Preliminary Work
Sub-Contracting
Unless specifically requested to the contrary, Renpac shall be entitled to sub-contract any work to any third parties as it thinks fit. Renpac shall not be responsible to The Customer for any delays occasioned by a sub-contractor failing to meet deadlines imposed upon it by Renpac for completion of any job, for any reason outside the direct control of Renpac.
8A. Performance, Delivery Or Collection
Unless Otherwise Agreed In Writing, All Times Quoted For Performance Or Delivery Or Availability For Collection Are Given In Good Faith But Are Not Guaranteed By Renpac. The Time For Performance Or Delivery Or Availability For Collection Shall In Every Case Be Dependent Upon Prompt Receipt Of All Necessary Information, Final Instructions Or Approvals From The Customer. Alteration By The Customer Of Its Requirements May Result In Delay In Performance, Delivery And/Or Availability For Collection For Which Renpac Shall Bear No Liability. Renpac Shall Not Be Held Liable For Any Delay In Print Production And Late Delivery Thereof. Any Packaging Supplied By Renpac, Unless Otherwise Expressly Agreed, Is Intended To Provide Adequate Protection Throughout Normal Conditions Of Transport By The Means Specified In The Agreement Or As Otherwise Agreed. If The Customer (Or The Intended Recipient) Fails To Take Delivery On The Agreed Date Or To Collect On The Agreed Collection Date, Or If No Specific Delivery Or Collection Date Has Been Agreed, When The Goods Are Ready For Dispatch, Renpac Shall Be Entitled To Store The Goods And To Charge The Customer The Reasonable Cost Of Doing So, And To Tender Its Account For Such Charges To The Customer, Provided That In No Event Shall Renpac Be Under Any Liability In Respect Of Any Loss Or Damage Following The Dispatch Of Any Goods From The Company’S Premises.
Copyrights And Trademarks
By Supplying Text, Images And Other Data To Renpac For Inclusion In The Customer’S Business Cards, Flyers, Pamphlets, Website Or Other Medium, The Customer Declares That It Holds The Appropriate Copyright And/Or Trademark Permissions. The Ownership Of Such Materials Will Remain With The Customer, Or Rightful Copyright Or Trademark Owner. Any Artwork, Images, Or Text Supplied And/Or Designed By Renpac On Behalf Of The Customer, Will Remain The Property Of Renpac And/Or It’S Suppliers. The Customer May Request In Writing From Renpac, The Necessary Permission To Use Materials (For Which Renpac Holds The Copyright) In Forms Other Than For Which It Was Originally Supplied, And Renpac May, At Its Discretion, Grant This. Such Permission Must Be Obtained In Writing Before It Will Allow Any Of The Aforesaid Artwork, Images, Text, Or Other Data To Be Used. By Supplying Images, Text, Or Any Other Data To Renpac, The Customer Grants Renpac Permission To Use This Material Freely In The Pursuit Of The Design /Artwork/ Stereos/ Dies. Should Renpac, Or The Customer Supply An Image, Text, Audio Clip Or Any Other File For Use In A Business Cards, Flyers, Pamphlets, Website, Multimedia Presentation, Print Item, Exhibition, Advertisement Or Any Other Medium Believing It To Be Copyright And Royalty Free, Which Subsequently Emerges To Have Such Copyright Or Royalty Usage Limitations, The Customer Will Agree To Allow Renpac To Remove And/Or Replace The File On The Site/ Project/ Packaging/ Item. The Customer Agrees To Fully Indemnify And Hold Renpac Free From Harm In Any And All Claims Resulting From The Customer In Not Having Obtained All The Required Copyright, And/Or Any Other Necessary Permissions. Unless Otherwise Specified All Fonts Used In Any Design Material Supplied By Renpac Will Remain Property Of Renpac.
Images
Renpac will attempt to ensure that only royalty free images are used in custom designs /artwork/ stereos/ dies. It is agreed that Renpac, employees, directors and suppliers, will not be held liable for any damages, costs and expenses, including reasonable legal fees, arising out of or related issues, copyright, or trademark infringement resulting from images used upon request of the customer or provided by the customer.
Artwork
We prepare and check artwork for reproduction as carefully as possible. However, we do not accept responsibility for any errors caused by The Customer or suppliers (for example typesetters, printers etc.) once artwork has been passed for print or production. Renpac agrees to hold on behalf of The Customer finished artwork or sketch work that has been created by Renpac or used by Renpac in furtherance of this Agreement and accept responsibility for any damage or loss of such artwork and sketch work held by Renpac during the term of this Agreement and for one year thereafter. Artwork or sketch work kept for over one year after the termination of this Agreement will be destroyed unless claimed.
Print Proofing Policy
An approval to send an order to print is confirmation that you have reviewed the proofs/product completely, agree that all content in the proofs are correct, and hereby release Renpac from liability of any content errors that should be discovered after production begins. Proofing is an important step. Whether you have submitted your own artwork or Renpac does it for you, it is YOUR responsibility to check for any errors prior to printing. Please carefully check spelling, phone numbers, barcodes, fonts, placement and all other details.
Electronic Proofs
Proofing Of Final Project
Stereo & Die Ownership
All Stereos, Dies, Artwork, And Associated Intellectual Property Created Or Provided By Renpac Shall Remain The Exclusive Property Of Renpac Unless Otherwise Expressly Agreed To In Writing. Where The Customer Has Paid In Full For The Creation Of A Stereo Or Die, Ownership Thereof Shall Vest In The Customer, Who Shall Be Entitled To Collect Such Items At Their Own Cost. Where Renpac Has Borne The Cost Of Creation, or publishing. Ownership Shall Remain With Renpac. Renpac Reserves The Right To Retain Possession Of Any Stereo Or Die Until All Amounts Due To Renpac Have Been Settled In Full. The Customer Acknowledges That Use Of Renpac-Owned Stereos And Dies Is Licensed Strictly For Renpac’S Manufacturing Purposes And May Not Be Used By Third Parties Without Renpac’S Express Written Consent.
Branded Stock Is Available Upon Special Request. If The Customer Pays For The Stereo Or Die, The Customer Owns It And May Request Its Return If Moving Business Elsewhere (At Their Own Collection Cost). If Renpac Or Rennow Pays For The Stereo Or Die, Ownership Remains With Renpac/Rennow. Renpac Reserves The Right To Retain The Stereo Or Die Until All Related Payments Have Been Made In Full.
Indemnity
Travelling
Should Renpac Need To Travel On The Customer’S Business Outside Gauteng But Within South Africa And Upon The Customer’S Request, Renpac Shall Be Reimbursed At A “Per Diem” Expense Per Person Travelling Of Zar 3,500 (Ex Vat)/ Or Agreed Upon Amount. In The Event That Renpac Is Required To Travel Outside Of South Africa Upon The Customer’S Request, Renpac Shall Be Reimbursed At A “Per Diem” Expense Per Person Travelling Of Quote Dependant (Ex Vat).
Licensing
Any Design /Artwork/ Stereos/ Dies, Copywriting, Drawing, Idea Or Code Created For The Customer By Renpac, Or Any Of Its Contractors, Is Licensed For Use By The Customer And May Not Be Modified, In Any Way Or Form Without The Express Written Consent Of Renpac And Any Of Its Relevant Sub-Contractors. All Design Work Where There Is A Risk That Another Party Makes A Claim, Should Be Registered By The Customer With The Appropriate Authorities Prior To Publishing Or First Use Or Searches And Legal Advice Sought As To Its Use. Renpac Will Not Be Held Responsible For Any And All Damages Resulting From Such Claims. Renpac Is Not Responsible For Any Loss, Or Consequential Loss, Non-Delivery Of Products Or Services, Of Whatever Cause. The Customer Agrees Not To Hold Renpac Responsible For Any Such Loss Or Damage. Any Claim Against Renpac Shall Be Limited To The Relevant Fee(S) Paid By The Customer.
It is the customer’s responsibility to follow the law with regards to any licencing needed. This means within South Africa or any country it has branches or trades in, that it is needed.
Data Formats
Design Project Duration
Any indication given by Renpac of a design /artwork/ stereos/ dies project’s duration is to be considered by The Customer to be an estimation. Renpac cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds are received by Renpac for the initial payment or by date confirmed in writing by Renpac.
Design Project Completion
Default
Design Credits
The Customer agrees to allow Renpac to place a small credit on printed material exhibition displays, advertisements and/or a link to Renpac’s own website on the customer’s website. This will usually be in the form of a small logo or line of text placed towards the bottom of the page. The Customer also agrees to allow Renpac to place designs /artwork/ stereos/ dies on Renpac’s own website and social media for demonstration purposes and to use any designs /artwork/ stereos/ dies in its own publicity. This includes cancelled projects, and projects not been finalised within an 8-month period.
Rights Of Refusal
Termination
A Termination Notice Can Also Be Served At Any Time Before The End Of The Term Of This Contract By Either Party Sending The Other A Written Notice. The Termination Period Shall Be No Less Than A Thirty (30) Day Calendar Month. The Customer Agrees To Settle Renpac’S Dues From The Last Date Of The Notice Period. Any Cancellation Must Be In Writing And Must Be Sent Or Delivered To Renpac And Shall Be Deemed Effective Only As At The Date Received By Renpac. These Include A Recalculation Of The Fees Based On The New Delivery Period And The Delivered Scope Of Work. All Ideas, Designs, Concepts, Original Compositions, Finished Advertisements, Radio And Television Commercials And All Other Works And Material Prepared Or Acquired By Renpac Will Be Assigned And Given To The Customer After Termination Of Contract And Settlement Of All Payments To Renpac Due For Services Actually Performed, And Subject To The Terms Of Any License Or Permission Pursuant To Which Renpac May Have Obtained The Use Of Such Material And To Such Material Being In The Public Domain.
South African Law
Jurisdiction
Renpac Staff
Renpac Reserves The Right To Use The Services Of Sub-Contractors, Agents And Suppliers And Any Work, Content, Services And Usage Is Bound By Their Terms And Conditions. Renpac Will Not Knowingly Perform Any Actions To Contravene These And The Customer Also Agrees To Be So Bound. Renpac And Its Customers Agree To Comply With Printers Terms And Conditions Which Include Disclaimers For Non-Completion On Time And The Flexibility To Supply Quantities Within 10% Of The Total Ordered. Renpac Recommend That If An Exact Quantity Is Required, Then 10% Extra Is Added To The Quantity And Extra Time Made Available Should The Job Be Delayed.
Stock Purchases:
No Warranties Or Liabilities
Renpac makes no warranties, whether express or implied, in regard to the Website, its contents, accuracy or availability. Without limiting the aforesaid, Renpac does not warrant that the Website or any files that may be downloaded from it are free of viruses, worms, ‘trojan horses’ or any other code that has malicious, contaminating or destructive properties.
The User assumes all responsibility and risk for the use of the Website. Renpac shall not be liable for any loss, injury, damage, cost, penalty or claim resulting from the use of the Websites, whether direct or indirect, and whether or not Renpac has been advised of or has knowledge of the possibility of such loss, injury, damage, cost, penalty or claim.
The User Hereby Indemnifies Renpac And Holds It Harmless Against Any And All Liability, Loss, Damage, Penalty, Cost Or Claim Of Whatsoever Nature Suffered By Any Third Party In Relation To Any Act Or Omission By The User In Relation To The Websites And The Use Thereof By The User, And/Or Arising From The Provisions Of These Terms And Conditions.
The information, software, products, and services included in or available through the Renpac Website may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Renpac and/or its suppliers may make improvements and/or changes in the
Renpac Website at any time. Advice received via the Renpac Website should not be relied upon for personal, medical, technical/engineering, legal or financial decisions and You should consult an appropriate professional for specific advice tailored to Your situation. Your use of any information or materials on this Website is entirely at Your own risk. It shall be Your own responsibility to ensure that any products, services or information available through this Website meet Your specific requirements.
Renpac and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on the Renpac Website for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided “as is” without warranty or condition of any kind. Renpac and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.
To The Maximum Extent Permitted By Applicable Law, In No Event Shall Renpac And/Or Its Suppliers Be Liable For Any Direct, Indirect, Punitive, Incidental, Special, Consequential Damages Or Any Damages Whatsoever Including, Without Limitation, Damages For Loss Of Use, Data Or Profits, Arising Out Of Or In Any Way Connected With The Use Or Performance Of The Renpac Website, With The Delay Or Inability To Use The Renpac Website Or Related Services, The Provision Of Or Failure To Provide Services, Or For Any Information, Software, Products, Services And Related Graphics Obtained Through The Renpac Website, Or Otherwise Arising Out Of The Use Of The Renpac Website, Whether Based On Contract, Delict, Negligence, Strict Liability Or Otherwise, Even If Renpac Or Any Of Its Suppliers Have Been Advised Of The Possibility Of Damages. If You Are Dissatisfied With Any Portion Of The Renpac Website, Or With Any Of These Terms Of Use, Your Sole And Exclusive Remedy Is To Discontinue Using The Renpac Website.
Rental:
Definitions
Delivery Policy
Extensions are charged at R10 per Renbox per day.
There is a R40 surcharge per floor for delivering/collecting ‘Renboxes’ where there is no lift.
An extension can only be confirmed if we are advised in writing at and may attract additional costs on a per week basis, as quoted above.
Renboxes will be delivered in a clean and usable condition. It is expected that they be used for reasonably clean household or corporate moves – unless agreed up-front and in writing. If after the move the ‘Renboxes’ require a deep clean, we shall charge a fee of R8.50 per ’Renbox’.
By accepting use of Renpac Renboxes, you agree that you are liable for any loss, theft or damage of any and all of the Renboxes arising out of an act, omission or negligence of you, the Customer or your employees, agents or representatives.
Lost Or Damaged Renboxes Will Be Charged At R850+Vat Per Renbox. Normal Wear And Tear Is Expected.
In The Unlikely Event That The Renboxes Are Unpacked And A Request For Collection Is Made Earlier Than The Expiry Of The Rental Period, Any Monetary Value Of The Remainder Of The Rental Period Will Be Forfeited, However, The Renboxes Can Be Retained Until The End Of The Rental Period.
Lost Trolleys Will Be Charged At R1 500.00 + Vat.
Renboxes with Trolley package are available in the Gauteng area only.
In These Terms Of Service, The Following Words Have The Following Meaning: “Services” Means All Or Any Of The Services And Products We May Offer At Any Time.
“Delivery” Or “Deliveries” Means Any Empty Renbox Drop-Offs, And Empty Renbox Collection Trips.
“Renboxes” Means The Storage Boxes Supplied By Renpac In Which The Goods Are Packed.
Registration And Accounts
In Order To Use Our Services, You Must Register And Create An Account With Us. You Will Be Required To Provide Your Personal Information Including But Not Limited To Name, Email Address, Phone Number And Physical Address As Part Of The Registration Process. You Are Responsible, In Accordance With The Terms Of Our Privacy Policy, To Ensure That The Personal Information You Provide Is Complete, Accurate And Up To Date. This Includes Manual Orders Such As Businesses That Pay Via Eft.
Restrictions
You may not:
* use the Services in any way that is unlawful or fraudulent, or for any unlawful or fraudulent purpose or effect;
* sub-license or re-sell any of the Services to a third party nor represent us in any way for any reason whatsoever without our prior written consent;
* attempt to interfere with or disrupt the Services or the Website or any server or network used by or connected to the Website or to gain unauthorized access to any such server or network.
Payments And Charges
* All Applicable Charges Are Those Specified On The Website At The Time Of Booking Or As Specified In This Agreement
* All Applicable Charges Are Subject To Change At Our Discretion And Will Take Immediate Effect After Publication On Our Website.
* We May Require You To Enter Your Credit/Debit Card Information In Order To Make Use Of Our Services. This May Be Used To Invoice All Future Charges Automatically.
* Charges For The First Month’S Rental Will Be Invoiced At The Start Of The Billing Cycle. The Start Of The Billing Cycle Shall Be The Date Of Renbox Delivery.
* Charges For Subsequent Months’ Storage Will Be Invoiced Monthly In Advance At The Beginning Of Each Billing Cycle.
* Renpac May Charge A One-Off Penalty Of R1000 In The Event That You Cancel Or Refuse Payment To Us.
* We Reserve The Right To, If You Fail To Pay Any Amount Due To Us In Terms Of This Agreement, Cancel The Agreement Without Giving Notice And Issue Summons Against You For The Amount Due As Well As Legal Costs As Between Attorney And Customer And Interest. We Shall Be Entitled To Obtain A Civil Judgment Against You Whereupon You Will Be Blacklisted With The Credit Bureau.
* For The Purpose Of This Agreement, Including The Giving Of Notice And The Serving Of Legal Process, The Parties Respectfully Choose As Their Address For Service Of Legal Documents (Domicilium Citandi Et Executandi) The Addresses Which Appear On Page 1 Of Our Agreement.
* Any Party May At Any Time By Notice In Writing To The Other, Change That Party’S Address. Any Notice To Be Given In Terms Of This Agreement Will Be Delivered By Hand Or Sent By Pre-Paid Registered Post To The Address Chosen By The Party Concerned Alternatively Sent By Electronic Mail To The Addresses As It Appears On Page 1 Of Our Agreement. Such Notices Shall Be Deemed To Have Been Received On The Date Of Delivery.
* You, the customer, undertakes to ensure that the Goods and/or Items stored in our containers are properly and comprehensively insured at all times against any loss of whatsoever nature, including, but not limited to any damage or loss from burglary, theft, robbery, breakage, fire, storm, flood, earthquake, tempest, riots, labour strikes, civil commotion and to cover public liability of any kind, by an insurance company of proper repute.
* The abovementioned insurance shall include any loss to you, the customer, may suffer as a result of the loading and offloading and the transportation of the Goods and/or Items.
Limitation Of Liability
* We Shall Not In Any Event Be Held Liable Or Responsible For Any Damage Or Loss To The Goods. Further, For The Avoidance Of Doubt, We Shall Not Be Held Liable For The Damage Even In The Case That The Security Fastener Is Broken.
* You Acknowledge That We Are Not Aware Of The Value Of The Goods Stored Within.
* You Acknowledge And Agree That Use Of Our Website And Any Of Our Services Is Entirely At Your Own Risk. We Shall Not Be Held Liable Or Responsible In Any Way For Any Direct Or Indirect Damages Of Any Sort As A Result Of Using Our Website Or Misinterpreting Its Content.
* We Shall Not Be Liable For Any Claim Of Whatsoever Nature (Whether In Contract Or In Delict) And Whether For Damages Or Otherwise, Howsoever Arising, Including But Without Limiting The Generality Of The Aforesaid:
* Any Act Or Omission Of Renpac Or Agents Of Renpac: And/Or
* Any Loss, Damage Or Expense Arising From Or In Anyway Connected With Any Circumstances, Cause Or Event Beyond The Reasonable Control Of Renpac Including But Without Limiting The Generality Of The Aforesaid, Strike, Lockout, Stoppage Or Restraint Of Labour; And/Or
* Damage Or Injury Suffered By You, The Customer Or Any Person Whatsoever Arising Out Of Any Cause Whatsoever As A Result Of Renpac’S Execution Or Attempted Execution Of Its Obligations To You;
* Notwithstanding Anything To The Contrary Herein, Renpac Shall Not Be Liable For Any Loss Or Damage For Any Act Perpetrated By Its Agents, Servants, Nominees, Whether Negligent Or Otherwise;
* The Risk Of Loss In And To The Goods And/Or Items Remain With You And Renpac Shall Not Accept Any Liability For Any Loss Or Damage To The Contents Of The Renbox And Renpac Shall Not Accept Any Liability For Any Loss Or Damage To The Contents Of The Renbox Under Any Circumstances.
* It Is Your Responsibility To Ensure That Goods Are Properly And Carefully Packed With Enough Protection As Would Be Reasonably Required For Storage. We Shall Not Be Held Liable For Any Loss, Miss-Delivery Of And Damage To Any Items As A Result Of Insufficient Or Improper Packing Or Protection; Any Deterioration Of Goods Which May Happen Over Time; Fragility Of Items That You Have Decided To Store; Any Defects Of Goods Or Any Forfeiture Or Seizure Of Goods For Legal Reasons.
Termination
* Renpac May Terminate This Agreement For Any Reason By Giving You Not Less Than 30 Days Written Notice. In These Circumstances, We Will Refund Any Pre-Paid Monthly Fees.
* We May Terminate This Agreement At Any Time And With Immediate Effect By Providing Written Notice To You, If:
* You Fail To Pay Any Amount Due By The Due Date; Or
* You Are In Breach Of Any Terms Of This Agreement.
* Upon Termination You Must Ensure That You Contact Us, In Writing, To Arrange The Return Of Our Boxes
Online Store Terms:
Refunds & Returns Policy
General Provisions:
Return Period:
Condition Of Returned Goods:
Handling Fee:
Exclusions:
– Custom-Manufactured Products, Printed Stock, Or Goods Made To The Customer’S Specifications Are Non-Returnable And Non-Refundable Except Where Defective.
– Variations Within The ±10% Manufacturing Tolerance, As Outlined In The Manufacturing Variance Policy, Shall Not Constitute Grounds For Return Or Refund.
Courier & Transport Costs:
– The Customer Is Responsible For Arranging And Bearing The Cost Of Courier Or Transport For Returned Goods. Renpac Shall Not Be Liable For Any Loss Or Damage To Goods In Transit During The Return Process.
Refund Method:
– Approved Refunds Shall Be Processed Within Fourteen (14) Working Days From The Date Of Acceptance Of Returned Goods. Refunds Will Be Made Via The Same Payment Method Originally Used By The Customer, Unless Otherwise Agreed In Writing.
This Policy Ensures Compliance With The Consumer Protection Act (Cpa) While Protecting Renpac From Undue Financial Risk.
Vat & Pricing Clarifications
Governing Law & Jurisdiction
– These Terms And Conditions Shall Be Governed By And Construed In Accordance With The Laws Of The Republic Of South Africa.
– Any Disputes Arising Under Or In Connection With These Terms Shall Be Subject To The Exclusive Jurisdiction Of The Courts Of South Africa.
Entire Agreement
Vat & Pricing Clarifications